NEUROXIM
Please wait a moment.
The page is loading
Short and simple: what is stored, why, and your rights.
The request form may store your name, mobile number, optional email, age group, selected area of concern, optional message and submission time. When a client file is created, the system may also keep contact and age details, appointments and session history, attendance, charges and payments, a client-portal account, and files added to the record by authorised staff. Record uploads may include PDFs, images or videos.
Information is used to respond to requests, coordinate and follow up on services, manage client records and record financial activity. Staff access is controlled by individual accounts and permissions. Hosting and technical service providers may process data as necessary to operate the service. When new-request notifications are enabled, the necessary contact and request details—including name, mobile number, optional email, age group, selected concern and message—are sent securely to the designated reception service so the practice can respond and coordinate care. Information is not sold or used for advertising.
Answers to the self-check questionnaire on this page are calculated in your browser and are not sent to the server or stored by this website from that page. This does not include clinical reports or files later added to a client record by authorised staff; those records are kept in the private record area and are accessible only through authorised routes. Social-network links open only when you choose to follow them and are then subject to those services' own privacy policies.
To request access to your information or correction, email neuroxim.clinic@gmail.com or contact the practice. For a deletion request, we verify the requester’s identity in proportion to the sensitivity of the information. Where specific data must be retained for clinical care, a financial obligation, a complaint review or a lawful order, only the necessary part is retained for as long as that obligation applies; other unnecessary data is deleted or anonymised. An outstanding debt, ongoing service, dispute or preservation order may pause deletion of the relevant records.
No advertising cookies or visitor-tracking analytics are configured on this site. The site uses the nx-lang cookie to remember language, staff and client session cookies for sign-in, and browser local storage for the theme preference. These are used for site functionality and security. The hosting provider may also retain technical and security request logs according to the server configuration.
Neuroxim’s proposed retention schedule is awaiting written approval from the clinical lead and legal adviser. Enquiries that do not result in a client file or service are kept for no more than 12 months after the last meaningful contact. Clinical records and associated files are proposed to be retained for 10 years after the last clinical service. Where the client was under 18 at the last service, retention continues until 10 years after their 18th birthday or 10 years after the last service, whichever is later. Financial records and transaction support are proposed to be kept for 10 years after the end of the relevant financial year. Any longer period required by law, a competent authority, a proceeding or professional responsibility takes precedence. These are proposed internal periods, not a statement that one statutory period applies to every practice or record type; they must be confirmed against current rules before final approval.
Potential deletions should be reviewed at least monthly. Before deletion, the practice checks for an active clinical file, future appointment or ongoing service, outstanding debt, complaint, dispute or legal preservation order. After approval by an authorised person, unnecessary data is deleted or anonymised in the live system and attached files; client-portal access is disabled when no longer needed. Necessary financial evidence is retained separately with only the minimum information required. The proposed backup schedule is 14 daily, 8 weekly and 12 monthly copies, so a backup copy may remain until that copy reaches the end of its retention period. This schedule is only considered operational after off-server backups have been configured and tested. Before a restored backup is returned to operational use, recorded deletion requests must be reapplied. Until an automated tool is implemented and tested, reviews and deletions are performed manually under controlled approval.
Our reception team answers all privacy questions. Call the clinic during working hours.
Free Initial Consultation · Clinical Evaluation · Effective Training